Frequently Asked Questions
Everything you need to know about shopping for your home at Ark Junction.
What is the standard shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. For larger items such as sofas and dining tables, please allow 2-3 weeks for specialized freight delivery and white-glove handling.
Do you offer a warranty on your home products?
Yes, all Ark Junction products come with a one-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized furniture items are non-returnable.
How can I track the delivery of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link. For large furniture deliveries, our logistics partner will contact you directly to schedule a convenient delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible purchases.
Are your materials sustainably sourced?
At Ark Junction, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber, and we actively partner with artisans who utilize eco-friendly production methods.